General

How long does it take to receive my order?

Once your order is placed, it takes our team 7-10 days to complete the order and ship it to you.

What’s your return policy?

We expect all our customers to always be 100% happy with their purchase. If you are not, please contact us and we’ll be happy to work with you to make it right or, for non-personalized items, issue a full refund! Due to the unique nature of personalized work, we are unable to accept returns on custom orders.

Can I buy directly from you without going to a location?

Absolutely! Just go to our online store, give us a call or email us and we can work with you to get you exactly what you want.

Do you do custom etching?

Of course! If you have a need for a custom order, please contact us and we’ll be happy to work with you to design the perfect creation for your wants and needs.

Do you offer wholesale pricing?

Absolutely! We love partnering with companies to offer our eco-friendly alternative to single-use plastic. For detail regarding pricing, see our wholesale pricing sheet here.
If you’re interested in working with us, please complete the form found here.

Straws

Where are your straws made?

We are truly a family run business.  We purchase our borosilicate from glass shops here in North Carolina, Indiana and Oregon.  All straws are made and etched in our home!

Our straws are truly Made in the USA!

Can you make custom length straws?

Yes!  We understand that there are special situations that require a special straw and we’re here to help!  If you require a straw length that you don’t see in our store, please email us at theteam@seaglassstraws.com and we’ll be happy to work with you!

Does my straw have a warranty?

Yes!  Ours straws are guaranteed for breakage for life, regardless of the circumstances.  We just ask that you cover the cost of shipping.  If your straw has been broken, simply go to the Straw Replacement page and fill out the form.

Are glass straws safe?

Yes!  Our straws are made of borosilicate glass, making them dishwasher, microwave, heat, and cold safe.  Because they are glass, they are non-porous, so nothing can ever leach into your beverage.  Unlike metal straws, glass will not chemically react with any liquid.

What colors can I choose from?

We have any number of colors to choose from including black, clear, pink, green, blue, yellow, white, orange, gray, and more.  We will be happy to work with you to provide specific colors or a random assortment.  If there is a color you’re looking for that we haven’t mentioned on our site, please contact us and our team will be happy to work with you to see what we can do.

What shapes are available?

Both straight and slightly bent straws are always on hand and immediately available in 7, 8, and 9 inch lengths and straight in the 10 inch smoothie straws.  Other lengths can also be available on special request, just contact us and let us know and we’d be happy to work with you!

Straw widths range from 8mm to 12mm.  All specified width are the outer diameter of the straw.  The straw wall will generally have a thickness of about 2mm.

Although we try our best, our straws are created individually by hand, which can result in slight variations in length, wall thickness, and bend.

Is there a way to safely carry my straws around?

Yes! We have single-straw sleeves made from durable, soft-sided, canvas. The integrity of the canvas helps protect your straws from everyday hazards.  These sleeves are sleek and great for tossing into your bag.

Our busy family carries them in a backpack, purse, and pockets, so they are ready to go anytime we stop for a drink.

Bottles

Do you make custom-sized water bottles?

The only size water bottle available is 18 oz.

Does my bottle also have a lifetime warranty?

The glass bottles do not have a warranty.

Are your glass bottles safe?

Yes! These glass bottles are extremely safe, durable and crafted for every day use. Additionally, they’re lead-free and, unlike plastic, always BPA free!

What colors are available?

We only offer crystal clear bottles at this time.