FREQUENTLY ASKED QUESTIONS
If you have any questions that are not addressed below, please reach out to us and we'll be happy to help!
Where are your straws made?
We are truly a family run business. We purchase our borosilicate from glass shops here in North Carolina and Oregon. All straws are made and etched and all carriers are designed and sewn in our home!
Our straws are truly Made in the USA!
Can you make custom length straws?
Yes! We understand that there are special situations that require a special straw and we're here to help! If you require a straw length that you don't see in our store, please email us at firstname.lastname@example.org and we'll be happy to work with you!
How long does it take to receive my straws?
Once an order for straws is placed, it takes our team 7-10 days to complete the order and ship it to you.
What’s your return policy?
We expect all our customers to always be 100% happy with their purchase. If you are not, please contact us and we'll be happy to work with you to make it right or, for non-personalized items, issue a full refund! Due to the unique nature of personalized work, we are unable to accept returns on custom orders.
Does my straw have a warranty?
Yes! Ours straws are guaranteed for breakage for life, regardless of the circumstances. We just ask that you cover the cost of shipping. If your straw has been broken, simply go to the Straw Replacement page and fill out the form.
Do you do custom etching?
Of course! If you have a need for a custom order, please contact us and we'll be happy to work with you to design the perfect straws for your needs.
What colors can I choose from?
We have any number of colors to choose from including black, clear, pink, green, blue, yellow, white, orange, gray, and more. We will be happy to work with you to provide specific colors or a random assortment. If there is a color you're looking for that we haven't mentioned on our site, please contact us and our team will be happy to work with you to see what we can do.
What shapes are available?
Both straight and slightly bent straws are always on hand and immediately available in 7, 8, and 9 inch lengths and straight in the 10 inch smoothie straws. Other lengths can also be available on special request, just contact us and let us know and we'd be happy to work with you!
Straw widths range from 8mm to 12mm. All specified width are the outer diameter of the straw. The straw wall will generally have a thickness of about 2mm.
Although we try our best, our straws are created individually by hand, which can result in slight variations in length, wall thickness, and bend.
Is there a way to safely carry my straws around?
Yes! We have many options of durable, soft-sided, canvas carriers. This rollup style carrier can hold up to six straws and easily fit into any purse, back pack or bag. The integrity of the canvas helps protect your straws from everyday hazards.
In addition, we have single-straw carriers made from discarded wetsuits. The neoprene fabric is great at protecting your straw while preventing the unused wetsuits from filling our landfills.
Our busy family of six carries them in a backpack, purse, and pockets, so they are ready to go anytime we stop for a drink.